Vikoozi
Help center

Vikoozi Support

Vikoozi helps families turn selected app access into a learning routine: protected apps are shielded until the child completes a Vikoozi challenge, and successful practice earns screen time.

Getting started

  1. Open Grown-up Settings.
  2. Choose the apps or app categories you want Vikoozi to protect.
  3. Set or confirm the Parent PIN and challenge settings.
  4. Grant the system access requested by Vikoozi.
  5. Open a protected app to check that the Vikoozi challenge appears.

iPhone and iPad

Screen Time authorization

Vikoozi uses Apple’s Family Controls and Screen Time technologies. If protection does not start, open Grown-up Settings and confirm that Screen Time authorization is active. If authorization was removed in system settings, grant it again and reselect the protected apps or categories.

A protected app is not shielded

  • Confirm that the specific app or its category is still selected.
  • Open Vikoozi and allow it a moment to refresh its protection settings.
  • Restart the protected app. If needed, restart the device.
  • Check that Screen Time restrictions have not been disabled in iOS or iPadOS settings.

The shield appears but the challenge does not

Return to Vikoozi and confirm that setup is complete. If the issue continues, restart the device and try again. Include your device model and iOS/iPadOS version when contacting support.

Android

Required system access

The Android version has not completed release qualification. Its final system-access, setup, and troubleshooting instructions will be added after the production build is reviewed.

Before Android release: Support guidance must be matched to the final permission names and screens used by the production Android build.

Parent PIN

The Parent PIN protects Grown-up Settings on the device. Do not share it with the child using Vikoozi. On iPhone and iPad, there is no Parent PIN recovery option. If you forget it, delete Vikoozi, reinstall it, and set it up again. This resets Vikoozi settings and local progress. The Android reset procedure will be confirmed before release.

Privacy and data

Vikoozi does not require an account and does not include advertising or analytics. Settings and learning progress are stored on the device. Read the full Privacy Policy.

Contact support

Email us with a short description of the issue, your device model, operating-system version, and Vikoozi app version. Please do not send your Parent PIN or sensitive personal information.

support@vikoozi.com